Tool(s): Articulate Rise 360, Canva
Development Time: 7 hours
Role: eLearning Developer
Bartenders at a restaurant were not following a recipe to create the most popular drink on the menu– the espresso martini. Bartenders were not measuring the ingredients accurately and not creating the drink in the proper manner. This challenge resulted in many returned drinks and refunds to customers, which cost the restaurant to lose money.
After conducting a needs analysis with stakeholders, I determined that the best addition to their training would include an eLearning module that bartenders can complete on their own prior to their first shift behind the bar. In addition, a job aid was created to post behind the bar to use as a quick reference guide (QRG) for employees to refer to when making an espresso martini.
Bartenders reported that it was helpful to refer to the QRG behind the bar. Owners reported that less cocktails have been returned and refunded, which resulted in drink consistency and steady profits.